AAIM Names Mid-America Transplant Services Employer of the Year

Posted October 22, 2010 in News Category

Organization received honor at Strategic Directions Conference & Vendor Exhibition Oct. 21 in St. Louis, MO

midamerica-transplant-acceptance-sized-for-webFrom left to right: Diane Brockmeier, Steve Huckstep, Angela Epplin, Dean F. Kappel, Karen Brown, and Suzanne Delaney(St. Louis, MO, Oct. 22, 2010) – The AAIM Employers’ Association (AAIM EA) has selected Mid-America Transplant Services of St. Louis, MO as a “2010 Employer of the Year.” The awards program honors AAIM Employers’ Association (EA) members who recognize their employees as their greatest asset and work with imagination and conviction to create organizational value and business results through policies and best practices in human resources management.  

The winners are chosen based on three categories (1-100 employees, 101-250 employees, and more than 250 employees). Mid-America Transplant Services (MTS) was selected “2010 Employer of the Year” in the 1-100 employee category and received its award at AAIM EA’s Strategic Directions Conference & Vendor Exhibition held Oct. 21 in St. Louis, MO. Mid-America Transplant Services President and CEO Dean F. Kappel received the award on behalf of the organization.

mid-america-transplant-team-photo-sized-for-webMTS employees in front of the MTS Donor Memorial Monument“We were really impressed with the lengths that Mid-America Transplant Services goes to in showing their employees how important they are to the success of the company,” said Mary Pille, president of
AAIM EA. “The organization’s online performance management system is unique and effective and clearly designed to assist employees in better serving the organization’s mission.”

Mid-America Transplant Services is a community-based, not-for-profit organization dedicated to enhancing the quality of human life. MTS coordinates the procurement of vital organs, tissues and eyes in hospitals throughout eastern and southern Missouri, southern Illinois, and northeastern Arkansas.

Through the efforts of physicians, nurses, volunteers and other health care professionals, MTS recovers and equitably distributes organs and tissues for transplantation and research. MTS provides a broad range of professional and educational programs and services for the public concerning donation and transplantation issues. 

Each AAIM EA award winner was required to submit an application and undergo an interview. MTS was honored for its online performance management system designed to create an environment that helps employees establish a correlation between their work and the organization’s mission. The process clearly defines what is expected of the organization’s staff members in order to best serve the donor families. 

“In keeping with the MTS culture, each performance review includes core values that focus on creating a positive experience for our donor families,” the application stated. “The 360-degree review gives the managers a complete picture of how they interact with others in the organization as they go about their job. An important piece of the review is the employees can determine who should provide objective feedback for them. Furthermore, this information is held in a secure online system which provides a central location to manage and store review forms. The managers receive a detailed report that provides an overall and in-depth review of the ratings and feedback. They can review the ratings as well as the anonymous comments provided by the raters to identify general trends in their behavior and uncover blind spots and hidden strengths. MTS recognizes the importance of compensation and rewards and recognition.  Thus, through the performance management system we utilize a merit-based pay increase system to reward staff for the achievement of their goals and demonstration of exceptional core values.” 

Other best practices incorporated by MTS that helped it earn the “2010 Employer of the Year” award include:

MTS conducts formal “Stay Interviews” with staff every two years. The Stay Interviews are a systematic method of seeking feedback from staff at varying tenure points. In alternate years, they conduct a staff satisfaction survey.

MTS staff is in the midst of someone’s grief every day. In response, they established a revolving committee called “For Your Improvement” (FYI), where employees plan fun staff activities to help prevent emotional burn-out. Activities and events that are planned by the FYI committee provide an opportunity for staff to relax, decompress and have some fun while connecting with each other.

“Great people attract great people. As a result, the skill sets and energy in our organization just keep getting better,” Kappel said. “Our organization also heavily invests in generous employee benefits and employees appreciate that.”

About AAIM Employers’ Association
AAIM Employers’ Association (AAIM EA) is the premier employer’s resource group with offices in Peoria, IL and St. Louis, MO. AAIM EA makes connections. As a membership organization AAIM EA connects people and companies throughout the community. As a training organization AAIM EA connects individuals and teams with tools and techniques for growth. As a consulting organization AAIM EA connects innovative concepts with practical applications. AAIM EA helps companies connect with success by improving people and processes. For more information, visit or call 314-968-3600 in Missouri and 309-637-3333 in Illinois.


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